Duties and rights of the patient

Clínica Oftalmológica de Medellín

Following the guidelines issued by the Ministry of Health through Resolution 13437 of 1991, the Ophthalmological Clinic of Medellín is committed to working to respect the rights of patients, as well as establishing that, in order to provide excellent care quality, patients will accept with responsibility the duties that are expressed here:

RIGHTS OF PATIENTS

The patient has the right to:

  • Be served without social, political, economic or religious discrimination, in accordance with the benefit plan that covers them and the institutional resources.

  • To be called by name.

  • Receive safe and excellent quality care.

  • Enjoy full, clear, sufficient, reliable and timely communication with the doctor and health personnel, appropriate to their psychological and cultural conditions, which allow them to obtain all the necessary information regarding the disease they suffer from, as well as the procedures and treatments that are going to be practiced, the prognosis and risks that said treatment entails.

  • Consent or reject the recommended procedures and treatments, expressly stating their decision. This right also applies to family members in case of unconsciousness or minority.

  • Be treated with kindness, security, timeliness and consideration by the institution’s staff.

  • Receive a dignified treatment, respecting their beliefs, customs and opinions.

  • Maintain the confidentiality of all information related to your care process, disclosing it only with your express authorization or due to legal requirements that make it essential.

  • Review and receive ample and sufficient information about the services obtained and their cost.

  • Know and receive the best medical care available, respecting your wishes, in case of irreversible illness.

  • Receive or refuse spiritual or moral support, respecting freedom of worship.

  • Respect the willingness to participate or not, in research carried out by scientifically trained personnel, as long as they have been informed about the objectives, methods, possible benefits, foreseeable risks and inconveniences that the research process may involve, also to express it in writing by means of consent. informed.

  • To die with dignity and to respect their will to allow the process of their death to follow its natural course, in the terminal phase of their illness.

  • Receive informed consent for all procedures that involve risk.

  • Request a second opinion when you consider it pertinent.

  • Participate in the user league.

  • Be attended by professional, specialized and human quality staff.

  • Freely choose the doctor and health professionals in general within the available resources.

  • Express non-conformities, concerns and suggestions of care, as well as request a prompt response. This right also applies to relatives or representatives, in case of unconsciousness or minority.

  • To the accompaniment of family members during their care.

DUTIES OF THE PATIENT

The patient has the duty to:

  • Treat the staff of the institution, patients and companions with respect and dignity.

  • Provide timely, clear, truthful and complete information on the circumstances related to your health status and the facts or situations causing its deterioration, so that the Institution can provide you with appropriate care.

  • Inform the Administration in a timely manner of the fraudulent acts that they perceive during their stay in the Institution.

  • Express in writing, by signing in the clinical history, your will not to accept any treatment or procedure.

  • Pay for the services received based on the rates established by the Clinic.

  • Follow the treatments and instructions provided by the health personnel for their physical and psychological well-being and abide by the preventive provisions to minimize risk factors.

  • Provide the required documentation during the provision of services.

  • Commit to informed consent.

  • Facilitate compliance with legal and ethical standards.

  • Respect the property of others as well as the political and religious beliefs of the personnel who attend you.

  • Attend appointments on time, at agreed times.

  • Notify, at least 24 hours before, if you are not going to attend the consultation or procedure and the reason why you will not be present.

  • Caring for and making rational use of resources and facilities.

  • Require compliance with their rights, respecting the rights of others.

  • Properly submit complaints, claims or suggestions to the service or staff of the institution.

  • Collaborate with compliance with the rules and instructions of the clinic and the treating team. 

RESTRICTIONS

  • Smoking inside the Clinic facilities.

  • Enter alcoholic beverages, animals, firearms or any element that is considered dangerous for the safety of users or workers.

  • Damage the physical infrastructure and/or the provision of the institution.

  • Use derogatory words to refer to the institution’s staff or to any user or companion.

  • Request money within the institution, sell tickets or any other object.

  • Animals are not allowed.